POLICIES

- Free Shipping within the United kingdom using Royal Mail and DHL Day Express. All orders are processed and shipped from Ashford Kent.

- In most cases, orders will be processed and dispatched by the next business day. We will email you a tracking number once your order has been dispatched. 

International Shipping- We use Fedex Express Priority (5-10 business days). Please allow between 5-15 business days for delivery to all destinations. Fedex tracking will be emailed to you after the item has been dispatched. 

- If you have provided the wrong shipping address at checkout, we are not liable for the contents of the package and are not obligated to give you a refund. We are unable to re-direct orders once they have been dispatched. Please check all shipping addresses provided. Wigs and Weaves will not be liable for damaged, lost or stolen packages. If you make changes to the original address through Fedex Wigs and Weaves is not liable for these changes if the parcel is not delivered.

- We want you to love your new hair! If for whatever reason, you are not thrilled with your purchase, you have 14 calendar days from the day you receive it to return IT. 

- Your hair piece must be sent back in the original condition it was received. This means the lace is not altered or cut. Hair is not washed or styled. The Piece is returned with all original material and packaging

- Each item will be inspected prior to return being applied.

- All hair pieces sent back are subject to a 15% restocking fee for money returned. If you are looking for a credit to purchase another piece with us, you will have the full credit applied to your next purchase (no re-stocking fee applied). Restocking and credits towards another purchase do not include shipping fees of (£20 on free domestic orders) which will not be included. Any express shipping fees including international, or duties will not be refundable. If you choose an exchange, you get one free exchange and then upon the next return you will need to choose a site credit minus shipping or a refund minus restocking fee.

- If you wish to return, please contact us through Hediyexx@hotmail.com within 14 calendar days (day 1 is the day the item is delivered) of receiving your package with tracking number of returned shipment. Refunds will be processed in 2 business days of receiving order and after package has been inspected. We are under no liability for refunds or credits if you have shipped your package back without insurance and it becomes lost or stolen. Please make sure you utilize this service when shipping your purchase back.

- In the rare occurrence you believe you have received a defective wig please contact us immediately by email or phone, so we can rectify the matter. You have 30 calendar days from the date of delivery to contact us and send the wig back to us for inspection if you feel the wig is defective. After 30 calendar days from the date of delivery you will not be eligible for any assistance or repairs in this matter.

- We do not return or exchange any of our hair care products (including shampoo/conditioners), accessories, or headwear.

- If you contact us prior to a piece shipping out for a cancellation or change in order done by mistake you are subject to a 5% Cancellation/Change fee. 

- If you do not use a promotional code (sale codes/brand ambassador codes/first time customer codes) we will be unable to apply after the purchase. We cannot apply after the purchase order has been completed and payment accepted.