POLICIES

-SHIPPING POLICY

UK Orders

All wigs within the UK are shipped via Royal Mail Special Delivery, with an expected delivery time of the next working day. A signature is required upon arrival.

International Orders

Wigs shipped outside the UK are sent via an international courier, with delivery times typically ranging between 3-7 days, depending on the destination. Shipping costs will be quoted based on the country.

Important Information for International Customers

Please note that international orders may be subject to import duties, taxes (including VAT), and other customs fees once the shipment reaches your country.

• Wig and Weaves by Hediye Garcia is not responsible for these additional charges if they are applied.

• We strongly advise checking with your local customs office to understand any potential fees before placing your order.

If you have any questions regarding shipping or customs, please feel free to contact us before ordering.

RETURNS & REFUNDS

Wig and Weaves by Hediye Garcia

We want you to feel confident choosing your wig or topper. Please read this policy before ordering or requesting alterations.

ONLINE, TELEPHONE & MESSAGE ORDERS

For eligible purchases made at a distance, you may cancel before delivery or within 14 calendar days starting the day after you receive your item. You do not need to give a reason.

Please contact us using the contact details on our website with your name, order number and a clear statement that you wish to cancel. Send the item back within 14 days of telling us. We will provide return instructions; your statutory cancellation does not depend on our approval.

TRYING ON YOUR WIG OR TOPPER

You may carefully try on and inspect your item as you would in a shop. We recommend trying it on briefly indoors, with clean hands and without makeup or products contacting the piece.

To preserve its condition and eligibility for a full refund, please do not cut the lace or hair, wash, colour, chemically treat, glue, tape, alter or wear the piece beyond reasonable inspection. Avoid perfume, smoke, styling products and other contamination.

Please return all supplied accessories and any complimentary gifts, and retain the tags and original packaging wherever possible. Opening packaging to inspect the item does not itself prevent a return.

If handling beyond reasonable inspection reduces the item's value, we may deduct the actual reduction in value from your refund. This can include loss caused by cut lace, alterations, damage, extended wear or contamination. Each return is assessed individually and any deduction will be explained. We do not charge a standard restocking or cancellation fee for statutory returns.

ALTERATIONS REQUESTED BEFORE DISPATCH

Please tell us before ordering if you would like the lace trimmed, the hair cut or thinned, a personalised colour, cap resizing or other alterations.

Before any work begins, we will confirm in writing:

• The specific work you have requested.

• Any separate service charge.

• Whether the work creates a genuinely personalised item and how this affects cancellation rights.

Goods made to your specifications or clearly personalised are exempt from the statutory change-of-mind cancellation right. This may include a bespoke cap made to your measurements or a cut or colour created specifically to your individual requirements.

Requesting lace trimming or routine styling does not automatically remove the cancellation right for a standard stock wig. We will not treat your agreement to an alteration as a blanket waiver of your statutory rights.

Where a separate alteration service is to begin during the cancellation period, we will obtain your express request to start early and provide the required cancellation information. If you subsequently cancel, a lawful charge may apply for work already supplied. The service cancellation right is lost once that service is fully completed only where the required express request and acknowledgement have been obtained. Any cancellation right applicable to the goods remains separate.

We recommend inspecting and confirming the fit of a standard stock piece before requesting irreversible alterations.

CUSTOM & PERSONALISED ORDERS

Where an item genuinely meets the legal exception for goods made to your specifications or clearly personalised, change-of-mind cancellation and returns are not available. We will explain this before you commit to the order.

An item is not automatically exempt simply because it is described as a collection item, custom order, ordered from a supplier or selected from standard sizes, colours or lengths.

If you wish to cancel an exempt personalised order, contact us promptly. We will explain any cancellation we can agree and any applicable charges under the terms provided before purchase. Your rights concerning faulty or misdescribed goods remain unaffected.

SALE, CLEARANCE & PRE-LOVED ITEMS

Eligible online sale, clearance and pre-loved purchases have the same statutory cancellation rights as full-price purchases. A discount or “final sale” description does not itself remove these rights.

We clearly describe any known wear, imperfections or faults before purchase. You cannot claim a remedy solely for a specific fault clearly disclosed and accepted before purchase, but your rights concerning other faults or misdescription remain unaffected.

No additional goodwill change-of-mind return period is offered beyond your statutory rights.

RETURN POSTAGE & REFUNDS

For change-of-mind returns, you are responsible for the direct return postage cost. Please package the item securely. We recommend a tracked service and keeping proof of posting.

We will refund without undue delay and no later than 14 days after receiving the item back or receiving evidence that you have sent it back, whichever is earlier.

Refunds are made to the original payment method unless you expressly agree otherwise. For cancellation of a whole eligible order, we refund the original standard delivery charge. Any extra cost for an upgraded delivery option is not refundable.

Any lawful deduction for diminished value or separately agreed services will be explained.

IN-SALON PURCHASES

For purchases agreed and completed in person at the salon, we do not offer change-of-mind refunds or exchanges. Please inspect the piece and confirm your choice before purchase.

An order agreed online or by telephone does not become an in-salon purchase simply because you collect it from the salon.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, is faulty or differs from its description, please contact us as soon as possible. Photographs can help us investigate, but are not a condition of your statutory rights.

Under the Consumer Rights Act 2015, you normally have a short-term right to reject faulty goods within 30 days of delivery. After that, repair, replacement, price reduction or refund rights may apply depending on the circumstances. We cover reasonable return postage where goods are faulty or incorrectly supplied.

Damage caused by misuse or unsuitable care is not a manufacturing fault. Alterations do not automatically remove your rights in relation to an unrelated original fault.

Nothing in this policy excludes or restricts your statutory consumer rights.

OPTIONAL CANCELLATION FORM

To: Wig and Weaves by Hediye Garcia, using the contact address or email shown on our website.

I give notice that I cancel my contract for the following goods:

Goods / order number:

Ordered on / received on:

Customer name:

Customer address:

Date:

Signature (only if submitted on paper):

You may use this form or any other clear statement of cancellation.

- If you do not use a promotional code (sale codes/brand ambassador codes/first time customer codes) we will be unable to apply after the purchase. We cannot apply after the purchase order has been completed and payment accepted.